KEH Camera is your trusted retail ally, whether you are a professional photographer, an aspiring amateur, or a collector of memories and cameras, there is always a specific need for your equipment, and in every situation.
Let’s have an in-depth look at KEH Camera, your online camera store.
What is KEH Camera?
KEH Camera is an online camera retailer. They’ve been in business for five decades and are known around the world for high-quality pre-owned cameras and a strong reputation for offering high-quality products at reasonable prices. KEH Camera has become a popular choice among photographers. But how does it compare to other retailers, and what kind of deals can you expect to find on its website?
History of KEH Camera
The company was originally founded by King Grant Jr in Atlanta, Georgia, and has been in the service of photographers and videographers since 1979 by providing highly tested and quality proven pre-owned camera equipment. Their humble beginnings started in an ad for the magazine Shutterbug, focusing on buying and selling photo equipment from professional photographers, photo hobbyists, or even collectors. It soon became the leading company in the distribution of different camera brands. Mr. Grant was also a collector of cameras so he thought it was a good idea to sell them as well.
Did you know?
Mr. King Grant Jr claimed that KEH was the initials of his children namely King, Eleanor, and Hugh. Originally, they wanted the name HEK, which rhymed with “heck” but he thought it sounded not good for a company name so he stuck with KEH instead.
When it comes to photography cameras and equipment, it has made camera enthusiasts their primary target market. Consider a place you can sell, trade, or even purchase your camera equipment, whether vintage or new.
Their vision became appealing to many camera owners as the company grew over the years (since 1979). It literally became a community to the photographers and video enthusiasts; it was like their neighborhood expanded.
This company offers an array of camera models – from vintage monochrome cameras to present-day DSLR models. Imagine Costco warehouses full of preowned cameras and photography equipment ranging from brands like Canon, Hasselblad, Kodak, to Nikon.
Is KEH Camera Legit?
KEH Camera is a legitimate online camera store that sells genuine products. They established their website in 1996. The company launched its website to reach a larger audience. Their online store showcased all of their camera products, however, the transactions were primarily conducted over the phone. It wasn’t until December 1999, when the company utilized the website to allow their customers to make direct purchases of their products.
“They ought to find something that they enjoy, try to become an expert in that particular field, and be determined to know more about it than anyone else. They should then try to break the components of their business down to their simplest parts so they can create an organized and automated system that will essentially run itself.”King Grant Jr. (Founder of KEH Camera)
KEH Camera’s President and CEO, Jon Safran, is currently in charge of the company. Jon, like Mr. Grant, is a photography enthusiast and a customer service eccentric. One of his primary visions for the company was to provide a better customer experience.
Where is KEH Camera located?
The company is currently based in Smyrna, Georgia, but its operations span the globe. Their operations began in Atlanta, GA, but were relocated to a nearby location to facilitate expansion. Their warehouse in Smyrna houses a lot of camera equipment, from lenses, DSLRs, Polaroids to vintage cameras. You name it, they have it. It is like a massive library of 50,000 plus camera brands which can be Graceland for camera enthusiasts and lovers.
There is a physical location for the company. However, because their operations are mostly online, they discourage customers from making personal visits.
Buying with KEH Camera
Shopping on the KEH website is as simple as shopping on any other retail website. Consider it the Amazon of cameras. You can narrow it down by item, grade, brand name, or even price. To shop right away, you must be a registered user.
You can purchase through the website using these easy steps:
1. Go to their website at keh.com.
2. Make sure you create your account first using a valid email address. Fill up the required details along with your payment information.
3. Search for your desired gear or camera accessories. You can also use the quick search field.
4. Once you have located your item, review it first then add it to the cart.
5. Fill up the needed shipping information and your preferred shipping time.
6. To complete the order, check out the purchase and wait for your confirmation.
7. Track the status of the item delivery.
Selling to KEH Camera
With the KEH camera website, you can be confident that your equipment is in good hands, thanks to a simple and secure transaction. And you don’t even have to leave your house to do it.
Here are the complete steps on how to sell your gear through KEH:
1. Go online and log in to the KEH website.
2. You can submit your camera details thru their online quotation estimator. The system will automatically assess the condition of your camera. If you need a more personalized transaction, then you may also set up an appointment thru their Expert Buyers to get a more accurate quote.
3. Once approved, KEH will provide the amount for your camera. Just follow the online instructions on their website by downloading the form.
4. Pack the item securely along with the filled-up form and send the equipment through KEH’s partner couriers.
5. There will be a final assessment of your gear courtesy of their Gear experts for the final offer. Wait for a callback from their customer service.
6. Once the final offer has been accepted, the customer will have an option for payment via check or Paypal, a gift card or store credit, or even a trade for new gear.
If a customer sends their camera and an offer for it, KEH will evaluate the item, which could take 7 to 12 working days depending on their assessment if the camera has been declared equal to or higher than the estimated value.
If the amount is approved, the owner will be contacted by mail, or the funds will be transferred electronically or through Paypal payments. If the owner does not agree with the price offered for their photo equipment or the item is denied, KEH will return it to the customer’s address free of charge.
International selling is possible, but there will be costs for import taxes, customs fees, and other fees imposed by the country of origin, as well as inbound and outbound shipping charges.
Processing A Quote
Do you want to know if you can sell or trade your gear to KEH? Let their Gear Experts examine your camera equipment.
KEH Camera has a solid reputation for evaluating camera equipment. They have, after all, been in the business for quite some time.
According to their website, camera equipment for sale or trade is based on a KEH Camera Grading System, which is calibrated based on the customer’s assessment of their gear.
The customer will be asked to send a quote and declare whether or not the equipment is in excellent condition or free of cosmetic blemishes. The Gear Expert will then base their initial assessment on a 10-point system, which will serve as the foundation for their evaluation.
Meaning the gear has been packaged well by the manufacturer with their complete warranty. This has not been owned or used previously
The item comes with a box, accessories, and instruction manuals. KEH rates its condition as 99% to 100%.
LIKE NEW MINUS
The item does not include an accessory or manual, despite being rated 97% to 99% of its original condition. There are also minor cosmetic flaws that are not visible.
It may have minor cosmetic wear that is visible only under close inspection and is rated by KEH at 90% to 96% of the original item condition.
At a rating of 80% to 89% from the original, it may show signs of wear and cosmetic blemishes. The lens glass may also have a minor blemish, but this will not affect overall picture performance.
Cameras with a rating of 70% to 79% of the original may show visible wear as a result of aging. The item may also have dents, dings, or scratches. The lens may have visible blemishes, but this has no effect on the image quality.
The overall build is cosmetically challenged, with multiple impressions in metal and a loss of finish. Visible marks, dirt, or fungus can degrade the item’s image performance.
This item is only for spare parts and has no warranty or return policy. In general, equipment may or may not be functional. The strict assessment by KEH Camera determines the final offer for the customer, and the process may take 5 to 10 days of further evaluation and inspection.
Some customers complained online that the rating system was not always accurate. If they require an accurate description of their quote, they can always contact KEH customer service.
As KEH promised, customers have the option of changing their minds or declining an offer if it does not suit them. KEH will return the item to the customer at no cost.
How to trade your camera with KEH
You should think about upgrading your gear if you want to get more out of your photographs, such as improved low-light performance, better details, a wider aperture, and so on. Getting the best camera lenses, or even a more sturdy tripod, for the best video optimization is an investment. Instead of throwing away your old equipment, let KEH Camera find a suitable upgrade for it.
If you want to upgrade your equipment, KEH can evaluate a camera trade-in program for you. A trade-in coordinator will assist you with further instructions via a scheduled video chat or phone call. Once they approve your proposed trade, you will be eligible for a certain discount as well as a gift card for a camera model of your choice purchased through the KEH Camera Shop website.
Amazon takes a similar approach to this trade-in process, allowing you to send your Amazon devices to their fulfillment center and be compensated with a gift card and discounts on your next Amazon device purchase.
For the past 40 years, the company has been appraising, checking, and reconditioning cameras, accessories, and lenses with their dependable system, which is implemented by Gear experts. Customers can get an unbiased rating on their camera equipment from their top-tier personnel who are experts in photography equipment grading.
Here are some easy-to-follow steps to facilitate a trade for your camera:
1. Request a quote for your camera equipment by arranging a phone call or video chat with their trade coordinator.
2. Once the equipment has been appraised, you will be given instructions on how to send it back.
3. Pack your belongings as well as the necessary forms in a secure manner.
4. Expect a call from customer service to finalize the transaction and get information on how and when the new gear will be shipped.
The KEH Camera grading system focuses not only on the equipment’s appearance but also on its overall functionality.
Remember that this company is a reseller, so don’t expect too much for your asking price. KEH Camera is concerned with your convenience, so consider it an added bonus. In the end, the company will invest in reconditioning the item – from the cosmetics to the performance – so it is still a win for you and your trusted camera.
The importance of being a responsible dealer at KEH Camera fosters a sense of community among photographers and fosters a sense of trust among KEH customers. Again, doing a trade without meetups, traveling, and bidding is very convenient, and you can do it from the comfort of your own home.
KEH Camera Discounts and Promotions
If the price of the camera gear you purchased from the website changes for any reason, the company promises a refund for the price difference as long as it is within 21 days and not part of a promotion. In addition, if there are instant manufacturer rebates for qualified products, the company will provide mail-in rebates.
They also provide up to a 5% discount on qualified purchases for students, military personnel, and their dependents.
If you are willing to wait for long delivery times, free shipping is available for purchases of more than $49 anywhere in the United States.
KEH will take care of your camera gear support during the warranty period, and they have experts to fix equipment issues. The disadvantage is that once the after-warranty period expires, you may need to contact the manufacturer for further assistance, and you may now need to pay extra money for repairs or gear replacement. It’s also recommended that you insure your expensive camera equipment with an extended warranty, which they also provide.
Still can’t decide which camera to buy? You can request an expert opinion from KEH Camera customer service, who are experts in the field of photography, and they may be able to provide you with an expert opinion based on your preferences as well as your savings.
KEH Camera Warranty and Return Policy
Your camera equipment is an investment, and it is always a good idea to protect it. After all, there are things that can shorten the life of your equipment or, worse, cause it to stop working altogether.
As previously stated, when purchasing gear from KEH Camera, the company can provide warranty service and repair quotations in the event of an equipment malfunction. If you wish to return the equipment to KEH because you are dissatisfied with it, you may do so within 21 days for a refund minus shipping costs.
KEH Camera’s return policy is dedicated to providing its customers with a very convenient way of handling warranties and equipment returns. To make returns easier, follow these simple steps:
- To begin, you may need to contact customer service to request a return merchandise authorization (RMA). Without it, the return process may be delayed or your refund request may be denied.
- Pack your gear carefully, making sure it is securely wrapped, and place it in a box with your printed prepaid RMA label and sales invoice.
- Ship to the address specified on your return mailing label.
- Wait for a callback from their customer service or check on the status of your return.
KEH recommends using couriers who can be easily tracked and have insurance in the event of a loss. Please be aware that the customer will be responsible for any return shipping costs, which may vary depending on which courier service they choose. If the equipment returned is not in the same condition as when it was sold, it may be subject to a 15% restocking fee.
A refund request may take 5 to 10 business days to process and will be returned to the original payment method. Other items, such as drones, as-is items, and films made of sensitized materials, may not be eligible for returns.
Even if your camera is pre-owned, KEH is proud to offer a warranty for unexpected defects, up to 21 days return for a full refund, and a 180-day in-house warranty for their cameras and equipment, saving you a lot of headaches.
Shipping Time and Rates
Except for Hawaii and Alaska, KEH camera offers free ground shipping (normally 7 to 10 business days) to customers in the United States. If you need your order to be delivered quickly, they can also provide affordable shipping options for Overnight and Next Day deliveries.
International shipping rates typically begin at $50 but may vary depending on the buyer’s location. There will be factors to consider such as the country of origin, the dimensions and weight of the item, and so on. It’s a good idea to use their shipping calculator first during the checkout process.
Buyers must bear additional costs for international shipping, such as taxes, customs fees, and import fees, and they work with FedEx courier for these types of shipments.
KEH Camera does not charge shipping costs for sales, warranties, or returns to customers in the United States.
Just make sure to keep track of your tracking information, and you’ll be fine.
KEH Camera Repair
In the case of repairs, the company will provide an estimate for additional spare parts if necessary, in addition to their associated labor costs, which are also specified on their website. You should also take the following simple steps to facilitate a repair service:
- To begin, go to the website, download and complete the Repair form, and specify all defects on your gears.
- Pack your gear carefully and securely, then ship it to the address specified on the form or website.
- Wait for a callback from their customer service, and the repair process will be discussed.
All repairs are covered by a 180-day KEH camera warranty period, so you can expect your gear to be checked and free of quality issues. If the customer chooses to have the repairs done by a third-party vendor rather than going directly to the manufacturer, the warranty may be voided.
If additional fees for the repair are required, they accept all major credit cards and PayPal payments. The customer may have to wait up to two weeks for their gears to be repaired.
There are testimonials for the KEH camera repair service, and the company has a strong track record in this area. Customers of KEH Camera will always receive assistance.
KEH Camera Pros and Cons
There are advantages and disadvantages to using KEH services, just like any other company, because all companies, including KEH, have room for operational improvement.
Allow me to share some thoughts on whether you will purchase a KEH camera in the future, and I hope this helps.
Here are some advantages to shopping at KEH Camera Shop:
- There will be no more traveling and no more trips to the store. Everything is more convenient now that everything is done online, whether selling or buying.
- Transactions that do not require cash
- Pre-owned cameras and equipment at reasonable prices.
- Trading and dealing are safe for both buyers and sellers; no more fake sellers, joy bidders, or scammers, which are common on other retail websites such as eBay.
- It is backed by a 14-day money-back guarantee and a 180-day in-store warranty.
- Their transaction was very transparent, and their pricing and description were very detailed. Users will be able to see exactly what type of camera equipment they will receive.
- Selling payment disbursement is flexible.
- Excellent customer service and can be contacted for expert advice on camera equipment.
Also, let me share some of the setbacks:
- Quotations for their photo gear and camera equipment can be difficult for sellers because KEH Camera has the final say. Users have no control over it.
- There is no manufacturer’s warranty after 180 days.
- For older camera models, limited stock availability may be an issue.
- Shipping may be expensive, particularly for international buyers.
KEH Camera is a reputable camera retailing company that has made a strong commitment to their customers by providing dependable and high-quality camera gear and equipment. While there are alternatives to what KEH Camera provides, their 5-decade-long reputation certainly carves a niche in the photography industry, trusted by photographers and videographers alike.
In times like these, KEH Camera provides convenience and an unbreakable transaction system, giving customers the additional assurance that they and their equipment are in good hands. It provides a very simple process for buying, selling, and trading. And their customer service is second to none, with representatives who are experts in their field.
If you can afford decent-priced photography equipment, KEH Camera is an excellent value for money. Not only does the company have a large library of camera brands such as Sony, Leica, Canon, and Nikon, but it also has vintage brands that come with warranties so you can be confident in their quality.
Though the rating system for camera and accessory selling and trade-in assessments can occasionally give customers pause, customers should always expect this to be a fair and trustworthy system. It’s an imperfect system, but I like the idea of having someone handle your trade-ins from the comfort of your own home. It provides all users with the freedom and security to purchase new equipment without having to look for a deal elsewhere.
Overall, KEH Camera is a highly recommended camera shop for photographers and videographers. There are always options available for those who want to get more out of their equipment investments or get a better deal on camera gear.
For more in-depth reviews, check out our reviews page.
CEO and founder of Zemblant Media.